Planning a presentation
· Finding out about the audience
· Researching the topic
B: WHAT IS IMPORTANT WHEN...?
Aiming to improve customer service
· Staff training
· Customer satisfaction
C: WHAT IS IMPORTANT WHEN ...
· Managing a project
Programme for New Staff
The manufacturing company you work for would like to introduce a full programme of training for new staff.
You have been asked to help prepare the programme.
Discuss the situation together, and decide:
· What should be covered by the training programme
· How else new staff can be helped to settle into their jobs as quickly as possible
· Encouraging teamwork
· Keeping to schedule